Datatrac Hosted Services
Frequently Asked Questions
Q: Where do I go to login to Datatrac
Corporation's Hosted Services?
A: Open a browser and go to the following URL: http://hosted.dtrac.net.
Read through the Statement of Member Conduct, scroll down and click on
"I agree". On the next page, click on "Secure
Login" to open your session and login.
Q: Is hosted.dtrac.net
"secure" - is the connection and data encrypted?
A: Yes - the connection is a SSL (Secure Socket Layer)
connection via SSH to our host, which means that all data passing back
and forth over the Internet is encrypted and secure.
Q: I can connect to hosted.dtrac.net,
but when I click on the "Secure Login" link I never get
connected?
A: Make sure your network (office) firewall has port
22 open for outbound traffic. This is the SSH port that the VT
session connects through. Check with your local network
administrator to confirm or check this.
Q: What is "EZ-Clear"?
A: EZ-Clear is a utility to clear browser cache and
any past VT session clients previously configured on your PC. If
you are experience problems with your display or functions, Datatrac
Support may have you run this utility.
Q: What Operating Systems are
supported?
A: Windows 2000/XP/Vista
Q: Will Hosted Services work on a MAC
(Macintosh)?
A: No.
Q: What are the required Operating
System Security requirements?
A: Refer to the guide below, depending on your
operating system:
- Windows
2000/XP/Vista - Windows Default
Security Group Settings:
- Power User or higher -or-
- Windows
2000/XP/Vista - Custom Security
Settings Including:
- The ability to install software
- The ability to run Active-X Controls (IE)
- The ability to run plugins
(Netscape)
- The ability to write to \Downloaded Program Files (IE)
- The ability to write to \Temp
- The ability to write to \My Documents
- The ability to write to HKLM\Software\Seagull and
HKCU\Software\Seagull in the Registry
- The ability to modify HKCU\Software\Seagull key in the
Registry
Q: What Browsers are supported?
A: Internet Explorer 6.0 and higher, Mozilla FireFox 2.0 and
higher, Netscape 6.0 and higher.
Q:What
are the required Browser Security Settings for Internet Explorer?
A: Medium Security Settings or Custom settings with
Signed Active-X Controls and Active-X Controls Marked Safe for Scripting
enabled.
Q: Will Hosted Services work with
AOL?
A: Datatrac Hosted Services will only work reliably
with AOL versions 5.0 and higher. Download and install the latest
version of AOL (www.aol.com)
and try Hosted Services again.
Q: How do I maximize my screen (make
it "full screen")?
A: Right-click anywhere in the body of the screen. A
menu will appear - highlight "Full Screen" and left-click. To
go back to the original screen size: right-click, then highlight
"Full Screen" again and left-click.
Q: How do I change the printer I
print to (by default)?
A: Click on "File", then highlight and click
on "Print Setup...". To change printers,
first uncheck the box to the left of "Always use Default Windows
printer on Startup". Next, click on the "Page Setup /
Printer Selection" button in the lower-left hand portion of the
"Print Setup" screen. Now click on the "Printer"
button in the lower-right hand portion of the "Page Setup"
screen. A drop-down box will appear - click on the down arrow to choose a
different printer, then click "OK". Click "OK" to
close the "Page Setup" screen, then
click on "Apply" and "OK" to close the "Print
Setup" screen.
Q: How do I do a "screen
print"?
A: Right-click anywhere in the screen, then highlight
"Copy to Printer" and left-click. The current screen will
print to your default Windows printer (or whatever printer you have set
up to print to in "Print Setup" as described above). You
can also screen print by clicking on "Edit", then highlighting
"Copy to Printer" and left-clicking, -or- by holding down the
<Alt><P> key combination at the same time.
Q: What is the "Copy to
File" feature?
A: "Copy to File" allows
you to print the current screen to your local hard disk. The file
is named "ToFile" and is copied to
C:\Documents and Settings\All Users\Shared Documents. Each time you
"Copy to File", the "ToFile"
is overwritten. Right-click anywhere in the screen, then highlight
"Copy to File" and left-click. The "ToFile" can then be emailed or printed.
Q: What is the recommended screen
resolution for hosted.dtrac.net?
A: 1024 by 768 pixels.
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